I was in the car the other day. I had gotten up early, 4:15am, to run. Then I got home at 7:50 and I had to be at the baseball field, for Luke's game at 8:15. Jump in the shower, run to the field and "assistant" coach the game, while watching my 4 year old, Noah. On our way home, I sighed and said out loud, "I am one tired Mother". Noah pipes up and says, "You mean, father."
Aren't kids great. I laughed all the way home.
Did anyone see Worst Week? I still think it is very funny. My wife is starting not to like it because it isn't fair. But I love physical comedy.
How I Met Your Mother has only been so so this year. Does any one watch Chuck or another show called Life. We like those...and The Unit.
No movies lately. My kids got a hold of my Netflix queue and put all these kid movies on the list. So it has been stuff like Invincible and The Game Plan.
Has anyone noticed that people in the service industry are actually giving service.
They are becoming nicer, but not just nicer but crazy nicer.
My wife's van needed new tires. I told her that I would go on the computer and look up the best rated tire and she can call around and check on the prices.
I found the top three and she started calling around. After about 20 minutes she said out loud, "Man, everyone is sooo nice."
Did you know that unemployment is up to something like 6.2%? To me this number seems low but it is like the highest it has been in 4 years. So 6 out of 100 people don't have jobs. Okay out of the six, how many people don't want to work? Would you say 3?
So 3 out of 100 people don't have jobs.
What does this mean? Well people are going to be fighting for the jobs.
Meaning, for the consumer things will get better. Service is going to get better.
Remember last year when you wanted to do something in or on your house. It was like a game.
I had a leak in my roof and I called 5 people. 2 of them flat out told me they were so busy they couldn't do a small job like that. 2 of them didn't show up for the appointment.
And the dude who showed up smell like he just smoked a big bong.
"Dude, your roof has this righteous leak dude. My brother has this killer set of tools, I can fix it for you."
Now, if you have a roof leak, not only do all 5 guys show up, they are courteous and don't smell like smoke.
You guys know how I feel about the cell phone companies. I STILL need a new phone. Monday I was like, this is it...I have to get a new phone. I sat down at the computer and called AT&T.
Remember when you use to call them and you would go through about 6 different things. "Press 1 if you are an existing customer. Please punch in your cell number to speed things up". Then you would finally get someone and then they would ask you your cell number. AAARRRRGG!!
On Monday I was talking to someone after one "Press 1".
Then after about 2 minutes into the conversation, he said Mr. Gammichia do you realize that after the 28th of this month your contract will be up and you will be eligible for some significant discounts on purchasing new phones.
I couldn't believe it. I looked around my house for hidden camera. I didn't know what to say.
I asked him to repeat what he just said and waited for the caveat. I waited for the "but" or the catch or the something that was going to make them money. But it never came.
He was just being nice. He was looking out for me. Crazy isn't it.
I went to Chilli's a couple of weeks ago and I had great service. I never get good service there.
Finally service is coming back to the forefront. Something that to me is like breathing. It always has been. But because the past couple of years have been so good, people got lazy.
When no one gives good service customers stop expecting it. They stop demanding it.
So when a roofer doesn't come to an appointment and doesn't call, we call them back and make another appointment.
I am hoping now that service is hear to say. I love being talked to like people want me there. Where is there? Well, it is at the grocery store, it is at the golf course, it is at the foot doctor, it is at Sports Authority, it is at the gas station, it is the restaurant, it is at the AT&T store (crazy, I know). Service is everywhere... at the Ritz Carlton and it is at the La Quinta.
Is it me or have you noticed too?
I know the economy is not looking so good but if this is one of the by products...then so be it.
Have you noticed that you are giving better service. Are you more conscientious of how you are serving your patients or customers?
Well if you aren't then you better start. Who knows maybe it will stick.
That is it.
I know, it was a short blog today. It is my way of giving you good service.
Last thing, some people rated high on the blogger.com thing. Thank you. It means a lot to me.
Talk to you on Friday,
8 days until I leave to Washington D.C. for my marathon. I am getting very nervous.