Today, I want to talk about the generation
gap that exists between well, uh…generations. Maybe you haven’t
thought about this, but I do because I am in that prime “I could hire an
associate” age (been there, done that).
I have to give you an example. My
father is a baby boomer. My father and I have a very strange relationship. We
were first father and son, then we were boss and employee, then we were
partners, then we were employee and boss. Our relationship has been through it
all, and I think we have had challenges at every stage. Why? You have to think
of personality and how it is influenced.
My dad was brought up right after
the Great Depression, which had to be a huge influence on the way in which his
parents raised him. He went into the military right out of school. Needless to
say, all of these things influenced my father and his personality.
I am 45 years old and a member of
Generation X. What do you think are the things that influenced my generation? I
have one word for you: MTV.
Now, in my generation, the divorce
rate tripled. We experienced the first Nintendo Game Boy, and were around when
the personal computer was introduced.
There is a quite a gap even
between Gen Xers and the Millennials. Now what about the Millennials? The
technology boom has had a huge influence on them. I mean, how could it
not? They’ve also lived lives full of news about natural disasters,
increased violence, gang activity, and more.
I am kind of worried about my
kids. I mean those f@#$ing smartphones are in front of my kids all of the time.
It is a battle royale every day to get them to put those phones
down (I have to say that I am guilty of this as well; I have to check my Twitter
all the time.).
But a couple of things happened in
the last month that got me thinking about this topic. I had a friend who
hired an associate and things didn’t really work out for the two of
them. See, it seemed that the associate didn’t really want to
learn.
My friend, who is about my
age, is really good at what she does, and she assumed that when this associate
was slow on patients that she would come on over to the boss’ operatory and
watch—to soak up all of my friend’s 20 years of knowledge. However, that didn’t
happen.
My friend would try to mentor her
associate, but the associate didn’t really seem to want to be mentored.
My friend would go into the associate’s office and she would be on the computer. Sometimes she would try to better herself by looking at dental news, but other times she would just be on Facebook.
My friend would try to spark up
conversations with her, but she felt like it was a one-way street. She was trying
to help the associate to want to learn. My friend was frustrated. The
associate was frustrated. The associate ended up leaving the practice
and buying another practice.
Now that is a whole new set of blogs. How
does a dentist who is fresh out of school buy her own practice and succeed—especially
someone who didn’t really want to learn?
I know it can be done, but it is
going to be much harder. I mean, in dental school they don’t teach you much
about payroll or disability insurance. They don’t tell you how to buy equipment
or how to repair things. School doesn’t teach you about when to refund money or
when to fire patients. So, if you buy a practice right out of school, you
better learn all of this pretty fast.
To me, the question is why? Did the associate just want more money? Does
she think she can do it better than the others in that town? Does she
really think it’s going to be so easy that she can just walk in and do it?
Is it that she just didn’t want to work for someone else?
I know I am lumping together
all Millennials, but it does seem to be a trend.
My next story is this: I was
browsing on the Internet and I found this website, GoFundMe.
It turns out that
this is a website with which people can ask for money for various
things. I came across a young couple who was asking for money for their
wedding. This is a textbook generational issue for sure.
When I first saw this,
I didn’t think anything of it. However, when I showed it to some of
my friends it fired up a heated conversation. See, the person who I showed
this to had it tough at this stage of life. This person got married and was
poor. But this person had to just plow through it. This person and the
spouse both got jobs and second jobs. The husband went back to school in
order to better himself for their life ahead.
There was no GoFundMe site then. Needless
to say, the couple is very successful now and they are better because of
their struggle.
I tried to explain that this is
what is available now. Don’t fault the young couple because they are
growing up in this new Web-based world. I continued to explain that we
also have smartphones now and cars that talk to us. Maybe we should be taking
advantage of this technology.
The basic problem is that older
people like saying stuff like, “Those damn kids,” while the younger generation is
saying, “Uh, Grandpa, move out of the way, we are coming through.”
BOOOOMMM.
There is never going to be a right
answer. Our profession is always going to have several generations working
together. We have to know that the era that we grew up in will influence our
personality, our work ethic, and how we deal with conflict. We have to try to
understand each other and learn from each other.
I know that I have a lot to
offer a young dentist—or my children—but I also know that I can learn a heck of
a lot from those who are younger than me.
They just have to get off
their cell phones long enough to teach me something (I’m joking!).
Listen, if I don’t talk to you
before then, have a great holiday season!
I know you are all working
very hard and it is a trying time. Taking a bunch of days off and
not producing can be stressful (especially if you just bought that
practice…I kid), and you can lose the reason for the season.
Take a deep
breath and try to reflect on all of the huge blessing we
have. That is reason to celebrate.
Happy holidays!
John Gammichia, DMD, FAGD
1 comment:
John, Just re-reading this now. It is 2 years later. Do you know how this first associate who left and bought their own practice has fared? Did they succeed or fail? Might be a good follow-up blog idea. Warm regards, Larry Stanleigh
Post a Comment