tag:blogger.com,1999:blog-6934098248197121161.post8700491469051544107..comments2024-02-14T22:32:09.982-06:00Comments on The Daily Grind: RecallAGD Bloggerhttp://www.blogger.com/profile/09495044833994580808noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6934098248197121161.post-51649187141980131852011-05-12T10:18:01.506-05:002011-05-12T10:18:01.506-05:00In my office it is understood that the recall syst...In my office it is understood that the recall system is the practice's central line. I have a dedicated team member who is managing all aspects of it daily. The immediate, short, medium term and long range elements are her domain. The rest of the crew is conditioned to help out just as the hygiene coordinator is cross trained to fulfill front desk roles and she shares in our Saturday Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6934098248197121161.post-80108580490812082592011-05-12T05:31:27.076-05:002011-05-12T05:31:27.076-05:00Make sure your front desk person never leaves.... ...Make sure your front desk person never leaves.... mine has been with me 18 years. Patients don't even think of leaving without setting up an apt to see her... not me, but her... she makes more money now than I did after 5 years of practice... some months more than my associateAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6934098248197121161.post-11479802956357394532011-05-11T16:39:41.247-05:002011-05-11T16:39:41.247-05:00John, your problem is no one owns this job. I know...John, your problem is no one owns this job. I know your front desk has been a revolving door, and as soon as you get one trained she leaves (for whatever reason) but this has to belong to someone, not “anyone who gets around to it.” Even if you move to an automated system, someone has to be in charge of it.<br /><br />If possible, maybe your lead assistant could be in charge of the calls. She Dmcpheehttps://www.blogger.com/profile/14419647553025257809noreply@blogger.comtag:blogger.com,1999:blog-6934098248197121161.post-3235021737470059772011-05-11T16:35:05.395-05:002011-05-11T16:35:05.395-05:00I have a solution for you, a software program call...I have a solution for you, a software program called Demandforce. Demandforce is a web-based software that integrates directly with your dental software to automate your patient communications through email and text message. Demandforce streamlines your recall efforts by automatically reaching out to your patients via email (and text) when they are overdue and allows them to easily request an Stacey Reiss - Demandforcenoreply@blogger.comtag:blogger.com,1999:blog-6934098248197121161.post-33276171393859273872011-05-11T13:07:49.397-05:002011-05-11T13:07:49.397-05:00About 6 years ago now, we computerized our clinica...About 6 years ago now, we computerized our clinical systems. Although it was a real hassle at first, the ability to get AUTOMATICALLY UPDATED data from the computer rocks. If you have 4 people making phone calls and they update each record as they go along, the person calling from a different terminal will immediately see the changes and this cuts down on multiple calls and duplicated effort. Cynthia Becker DDSnoreply@blogger.comtag:blogger.com,1999:blog-6934098248197121161.post-26300690590820038352011-05-11T12:55:33.272-05:002011-05-11T12:55:33.272-05:00Many practices are automating their patient recall...Many practices are automating their patient recall systems with great success. A recent Dentaltown reader poll named electronic reminder systems one of Dentistry's 50 Biggest Game Changers. These systems automatically send patients personalized text and e-mail recare reminders and appointment confirmations. Some offer a “live” call option that enables the office to record personalized phone Patient Activatorhttp://bit.ly/jXo6fKnoreply@blogger.com