tag:blogger.com,1999:blog-6934098248197121161.post6574923008556643211..comments2024-02-14T22:32:09.982-06:00Comments on The Daily Grind: Hearts and FlowersAGD Bloggerhttp://www.blogger.com/profile/09495044833994580808noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6934098248197121161.post-14659039133725256352015-02-18T16:17:31.337-06:002015-02-18T16:17:31.337-06:00Lilya,
Those few patients that are rude, especiall...Lilya,<br />Those few patients that are rude, especially to my staff, are called "cab fare" patients. I give then "cab fare" to go to another office.<br />I have spoken to the rude patient in front of my staff member that they were rude to. I calmly ask them to treat my staff as they treat me.<br />9 of 10 change their tune when I address the issue in a calm caring but in bob oronoreply@blogger.com